Online Banking:

Send us your general comments, questions, or suggestions by mail.
 
For security reasons, please do not email us personal account information.
If you have a concern regarding an existing account (checking, savings, CD, loan, etc.), please contact Citizens using one of the following methods:
  • Contact a Citizens specialist by telephone using a number provided below.
  • Visit your local Citizens Banking Center.
  • Email us using our Contact Form below.

To Report a Citizens Card Lost or Stolen 
  • 1-888-226-5237 (during business hours)
  • 1-800-523-4175 (after business hours)

Fraud Concerns
 To report fraud or learn how to protect yourself visit our Fraud Concerns page
 

 
Client Services
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Phone: 219-923-1499 or 1-888-226-5237
Hours:
Mon-Thu, 8:00am - 5:30pm
Fri, 8:00am - 6:00pm
Sat, 8:30am - 1:00pm

Telephone Banking
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Phone: 1-800-237-9809
Hours:
Telephone Banking is available 24 hours a day, 7 days a week.

Online Banking
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Phone: 219-923-1499 or 1-888-226-5237
Hours:
Online Banking is available 24 hours a day, 7 days a week.

Personal Banking
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Phone: 219-923-1499 or 1-888-226-5237
Hours:
Mon-Thu, 8:00am - 5:30pm
Fri, 8:00am - 6:00pm
Sat, 8:30am - 1:00pm

Business Banking
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Phone: 1-888-811-6344
Fax: 219-836-0265
Hours:
Mon-Fri, 9:00am - 5:00pm

Residential Loans
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Phone: 219-923-1499 or 1-888-226-5237
Any branch can assist you.
Hours:
Mon-Fri, 8:00am - 5:00pm
Sat, 8:30am - 1:00pm

Commercial Loans
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Phone: 219-322-5314 or 1-800-730-0630
Fax: 219-322-7882
Hours:
Mon-Fri, 8:45am - 5:00pm
For security reasons, please do not email us personal account information.
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