Protect Yourself by Knowing More

Citizens Financial Bank is committed to maintaining the privacy and security of our client’s personal and account related information.

You will never receive a phone call or an email from a Citizens employee requesting account related information or password information. We want to help you protect yourself from becoming a victim of identity theft and fraud.

Listed below are some examples of current scams and useful tips:

Online Banking

To report fraudulent activity within personal Online Banking

• 888-226-5237 – Citizens Client Services

To report fraudulent activity within business Online Banking

• 888-811-6344 – Citizens Business Resource Center

If you believe your online banking Access ID and / or Password has been compromised, please contact us immediately.

Suspicious Email - To report a suspicious email that uses the Citizens Financial Bank name

• Forward it to us at info@citz.com
• Call our Client Services at 888-226-5237
• For additional information on Protecting Your Identity, Phishing, Pharming, Spyware, and Check Scams see our Client Alerts.

"Phishing" refers to a scam in which a phone call or email appears to be from a bank or merchant warning you to take immediate action, asking for personal or account information, requesting PIN (personal identification number) or password information, etc.

More Information on Phishing Scams

Spyware & Pharming Scams 
"Spyware" is a form of software that collects personal and confidential information with consent and reports it to a third party. Spyware is usually installed without a user’s knowledge or permission.

“Pharming” is the practice of redirecting an individual to a false Web site in order to capture personal information, which may later be used to commit fraud and identity theft.

More Information on Spyware and Pharming Scams

Check Scams 
Scam artists approach young people and longtime accountholders and offer them cash incentives to deposit or cash checks for them. Be aware, these checks are fraudulent! If they were good checks, the individuals would not need anyone to negotiate the check for them. Please review this information with members of your household. Young adults are most susceptible to this type of fraud.

Useful Tips  

• Be aware of unsolicited phone calls or emails.
• If you receive any suspicious phone calls, faxes or emails from an individual posing as a Citizens employee or bearing the name or logo of Citizens; please contact us at 1-888-226-5237.
• Never give out your personal information (name, address, social security number, account number, credit card number, etc.) in response to an unsolicited phone call, fax or email, no matter how official it may seem.
• Never reply to a link on a Pop-Up message that requests confidential information. Legitimate companies don’t ask for this information via email.
• Never respond to an email that warns of dire consequences unless you provide information immediately.
• email is not a secure method of transmitting personal information.
• Always contact financial institutions or merchants in your usual way by visiting known website addresses or by calling the published customer contact phone number.
• Create bookmarks for frequently accessed websites, especially sites that contain sensitive or personal information.
• Do not follow (click on) a link that may be contained in an email message.
• When entering personal or financial information on a website, look for a padlock or key icon at the bottom of your browser.
• Make sure the internet address begins with "https" (“s” stands for “secure”). This indicates that your information is secure during transmission. End your secure session completely by "logging off." Close your browser’s window as an extra precaution.
• Be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them.